Privacy notice
Park Nova Group Ltd
Last updated: 28th January 2026
Park Nova Group Ltd is committed to protecting your privacy and handling your personal data fairly and transparently.
This Privacy Notice explains how we collect, use and protect your personal information when you use our car parks or website.
Who We Are
Company name: Park Nova Group Ltd
Email: hello@parknova.co.uk
We are the data controller for the personal data processed through our parking systems.
What Information We Collect
We may collect and process the following information:
- Vehicle registration numbers (VRNs)
- Images captured by ANPR cameras
- Dates, times and locations of parking events
- Name and contact details (if you contact us or submit an appeal)
- Payment and transaction references (not card details)
- Website usage data and cookies
How We Use Your Information
We use your data to:
- Manage and operate our car parks
- Monitor vehicle entry and exit using ANPR
- Process parking payments
- Enforce parking terms and conditions
- Handle appeals, enquiries and correspondence
- Comply with legal and BPA Code of Practice requirements
Lawful Basis for Processing
We process personal data under the following lawful bases:
- Legitimate interests – to manage parking facilities and ensure fair use
- Contract – where you enter into a parking agreement
- Legal obligation – to meet regulatory requirements
- Consent – for website cookies where required
ANPR Use
We use Automatic Number Plate Recognition (ANPR) cameras at our car parks.
These cameras record vehicle number plates and times of entry and exit to help us manage parking in line with displayed terms and conditions.
Clear signage is in place at all ANPR-controlled locations, as required by the BPA Code of Practice.
Sharing Your Information
We may share data with:
- Payment service providers
- IT and system providers
- Appeals and enforcement partners
- Legal or regulatory bodies where required by law
We do not sell personal data.
How Long We Keep Data
We keep personal data only for as long as necessary:
- ANPR and parking data: typically up to 24 months
- Payment and accounting records: up to 6 years
- Appeal-related data: in line with BPA guidance
Your Data Protection Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion where appropriate
- Object to or restrict processing
To exercise your rights, please contact us at:
dpo@parknova.co.uk
Complaints
If you are unhappy with how we handle your data, you can complain to:
Information Commissioner’s Office (ICO)
www.ico.org.uk
Changes to This Notice
We may update this Privacy Notice from time to time.
The latest version will always be available on our website.